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Quality Assurance

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Quality Assurance is essential. When being judged on results, maintaining internal audit controls and guidelines is vital to ensure proper follow-up and monitoring on all accounts. TLRA’s Quality Assurance Program covers area such as:

  • Compliance with all regulatory act and guidelines.
  • Review of our clients’ contract requirements and strategies shown to be effective with each client’s specific account portfolio.
  • Consistent work activity monitoring and auditing, ensuring all accounts are handled in a timely and accurate manner.
  • Prompt remittance of client monies.
  • Timely submission of client reports.
  • Accurate and controlled cash handling procedures.
  • Immediate resolution of debtor or client inquires.
  • Ongoing staff training in skills to ensure effective and efficient results.
  • Ongoing focus on professional and successful performance.
  • Accuracy in data entry functions.

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