Our legal department functions within the organization to provide TLRA clients with highly specialized legal collection and possesses a thorough knowledge of all third party liability and hospital lien statutes and has robust processes in place to quickly identify areas of liability. Accounts that are placed with the legal department are initially screened to identify issues involved as follows:
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Identify all third party liability claims
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Verify all lien documents are properly filed with the appropriate entity
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Participate effectively in all settlement negotiations to provide maximum recoveries for clients
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Draft and file proper claim documents in estate cases
The legal department also serves as the compliance department to ensure all collection activity complies with both federal and state laws.
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Ensures all collection staff are educated on the requirements of the FDCPA and that all passed the mandatory FDCPA exam
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Give seminars to all employees on FDCPA and state collection laws
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Ensure all TLRA correspondence are compliant with respective laws and regulations
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Consult collection staff with proper handling of debtor disputes and complaints
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