Quality Assurance

Account management contains many facets that must be delicately managed and balanced for an increased success rate. This is why our quality assurance program is at the heart of each partnership and the heartbeat of each account. All Associates are skillfully trained to maintain account compliance with all regulatory acts and guidelines and we have a quality assurance team dedicated to ensure all accounts are treated according to TLRA’s quality standards. Our quality standards cover areas such as:

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